Get support for Skyle

Do you have questions about Skyle or need help? Contact us and we will be happy to help you.
For more:
info@eyev.de
+49 (0) 6241 70 700 50

Get support now

I agree to the terms and conditions as set out by the user agreement which is linked below.
eyeV GmbH user agreement.
By submitting this form, you agree to our Privacy Policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Frequently Asked Questions

Is Skyle also available for Android?

Skyle for Android is currently still under development. We expect to be able to offer Skyle for Android from fall 2024.

Is Skyle also available for Mac?

Yes, Skyle also works with MacOS. However, you will need the additional software “Semanux Access for Skyle” which you can purchase from us or our partner Semanux.

How can I order Skyle?

Skyle can be purchased via one of our official sales partners. You can also contact us directly to purchase Skyle.

Can I test Skyle before buying?

You can get in touch with us via our contact forms or arrange a consultation appointment. You can then purchase Skyle and have 14 days after receipt of the goods to test Skyle at home. If you are not satisfied within the 14 days, you can return the device to us free of charge.

Is Skyle suitable for my child?

We would be happy to offer you a consultation to discuss the general conditions.

How exactly does Skyle work?

Skyle is an eye control system for tablets and computers. The device consists of a high-resolution camera and several infrared LED lights. The lights are aimed at your eyes and create reflections in your pupil. The camera uses artificial intelligence to recognize your face, your eyes and finally the reflections on your pupil. This makes it possible to identify exactly where your gaze is going.

How do I set up Skyle?

First of all, you need a working Windows computer or an iPad Pro of the 3rd generation or newer. Skyle can then be connected to the computer or iPad.

For Windows, you can download our software here.

For iPad, you can download the “Skyle X” app from the App Store.

Once you have installed the programs, our setup wizard will guide you through the setup. If you have any questions, you can contact us at any time.

How long are the delivery times?

Delivery times vary depending on the country of destination. We usually need 1 working day to process the order. Shipment usually takes 2-3 working days.

Do health insurance companies cover the costs of Skyle?

We are currently in the process of applying for a medical aid number. As soon as this process has been completed, we will be entered in the list of medical aids and health insurance companies will be able to cover Skyle if it is indicated.